How to Resync an Order That Failed to Sync
When an order doesn't import into your accounting package, here's how to set it back to Pending and resend it
To resync a failed order, go directly to the order page and trigger a new sync from there.
NOTE: There may be other causes for the sync failure. Try resyncing first before investigating further or contacting support.
Before you resync the order, check the error message displayed at the top of the order page.
NOTE: There may not always be an error message — especially if your accounting software imports orders from a file format such as XML or JSON. If no error message is visible, skip to the How to Resync the Order section below.
To find the error message, follow these steps:
- Log in to the admin area
- Go to Orders > View Orders
- Click the Order Number with the red background
- Review the error message at the top of the page
- If the error message points to a problem in your accounting package, attempt to resolve it there first. Once resolved — or if the error is unrelated — continue to the next section.
How to Resync the Order
Use the interactive guide below to resync a failed order. It walks you through locating the order in the admin area and triggering a new sync attempt.
Note: If the interactive guide does not load, ensure your browser allows embedded content from scribehow.com.
Still Stuck?
If the order won't sync even after working through these steps, contact us at support@kinein.com and we'll help you troubleshoot.