How to Resync an Order That Failed to Sync
When an order doesn't import into your accounting package, here's how to set it back to Pending and resend it
If an order doesn't import into your accounting package, you can always resend the order.
NOTE: there could be other reasons why it's not importing, but this is worth trying before you look further, or even log a support ticket.
Before you resend the order, check the error message that displays at the top of the order page.
NOTE: there may not always be an error message (especially if your accounting software is importing orders from a file like an XML file or Attache's KFI files)
To find the error message follow these steps
- Login to the admin area
- Go to Orders > View Orders
- Click the Order Number with the red background
- View the top of the page
- Attempt to resolve the issue if the problem is in your accounting package. Otherwise continue.
How to Resync the Order
Still Stuck?
If the order won't sync even after working through these steps, shoot us an email at support@kinein.com and we'll dig into the error with you.